If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.

For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no downtime.

For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.

For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

The rollout of the NBN network uses a mix of access technologies to deliver a fast and reliable internet service, wherever you live in Australia. The type of access technology that will connect your home or business to the NBN network will depend on your location.

Opal delivers NBN services on the following access technologies:

Fibre to the Premises (FTTP): FTTP delivers fast broadband by running fibre-optic cable from a fibre node directly to the end-user premises.

Fibre to the Node (FTTN): FTTN is a way of delivering access to fast broadband by running fibre-optic cable to a neighbourhood node/cabinet and from there using the existing copper network to the end-user premises.

Fibre to the Building (FTTB): FTTB is a way of delivering access to fast broadband by running fibre-optic cable to the basement of multi-dwelling units such as apartment blocks and from there using the existing copper wire to the end-user premises.

Fibre to the Curb (FTTC): FTTC is a way of delivering access to fast broadband by running fibre-optic cable to an outdoor pit near the end user’s premises and from there using the existing copper network to the end-user premises.

Cable/Hybrid Fibre Coaxial (HFC): HFC is a network technology that allows access to fast broadband services using a combination of fibre and coaxial cable to connect your home to the NBN network.

Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Opal. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. For FTTB and FTTN customers, we will inform you of your maximum line sync speed once available. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties